購物說明
配送方式
台灣本島正常出貨皆為:週一到週五15:00確認匯款成功後，結帳出貨在大都會區通常1-2內可送達，郊區3-4天。
視收件地址有所差異，有些偏遠地區送貨時間較久，請您下單時務必要注意。
※ 遇國定假期、颱風地震等天災，出貨時間將順延，亦不在此限 。
QueenMary"s配送方式
超商取貨
出貨後,物流需3~4個工作天(不含假日)到達指定門市。
貨到指定門市會發送簡訊通知,敬請前往取貨付款。
請買家注意
於超商門市櫃台提供您的身分證明, 付款取得您所訂購之商品。 (取貨時間為簡訊通知日起6天內, 逾期未取貨者,該訂單將視為取消。)
便利商店包裹大小限制嚴格,包裝會因尺寸過大而遭到退件。
為了不影響買家收貨的時間，請勿選擇超商取貨方式，如造成包裹退回，買家需自行負擔轉址寄送的運費，請買家多多留意。
1.購物金額買3200元免運費。
2.購物金額未滿3200元，一率酌收100元運費。
3.例假日不寄貨。
4.以下區域恕不提供宅急便包裹收送服務: 宜蘭縣-釣魚台列嶼(全)、高雄市-東沙(全)、南沙(全)、澎湖縣(虎井島、桶盤島) 望安(全)、七美(全)、白沙(大倉嶼、員貝嶼、鳥嶼、吉貝嶼)、金門縣-列嶼(大膽 島、二膽島)、烏坵(全)、台東縣-蘭嶼(全)。
1.使用「黑貓宅急便」貨到收款
2.貨到付款手續費費如下:
3000元 以下 3%
3001元-5000元 4%
5001元-8000元 5%
8001元以上 6%
3.以下區域恕不提供宅急便包裹收送服務: 宜蘭縣-釣魚台列嶼(全)、高雄市-東沙(全)、南沙(全)、澎湖縣(虎井島、桶盤島) 望安(全)、七美(全)、白沙(大倉嶼、員貝嶼、鳥嶼、吉貝嶼)、金門縣-列嶼(大膽 島、二膽島)、烏坵(全)、台東縣-蘭嶼(全)。
1.早上訂貨-晚上到。
2.郊區無配送-配送區域請詳看--國內快捷郵件郵遞時效表。
3.國內快捷不限金額一率酌收150元。
4.限週一到週五10:00前通知。
※ 遇國定假期、颱風地震等天災，出貨時間將順延，亦不在此限 。
5.當日快捷必先洽客服。
6.買家可先撥打客服專線0939-635-888，將有客服人員為您服務。
1.離島配送購物一率酌收150元運費。
2.離島配送一率使用『中華郵政』配送。
1.「高雄地區」買家可享有面交服務。
2.使用面交服務，須先撥打客服專線 0939-635-888。
3.每日面交人數有限，未預約者恕不受理。
4.面時時段為晚上17:30以後。
5.面交須自備零錢，恕不找零。
QueenMary"s配送注意事項
一律宅配運送，不受理郵政信箱！
台灣本島正常出貨皆為:週一到週五15:00結帳出貨
在大都會區通常1-2內可送達，郊區3-4天。視收件地址有所差異，
有些偏遠地區送貨時間較久，請您下單時務必要注意，提前購買。
※ 遇國定假期、颱風地震等天災，出貨時間將順延，亦不在此限 。
• 若是缺貨而需分批交貨的商品，我們會按照繳款確認的優先順序來交貨。
• 若您選擇使用「貨到付款」方式，我們在收到您的訂單後，確認訂單後並安排出貨，隔天宅配司機會向您收取貨款
• 商品出貨後，我們會以電子郵件方式告知您商品已安排出貨。
• 我們將按照您訂購時所填寫的資料，開立二聯式、三聯式統一發票。
• 國外客戶請依當地另外支付國際運費．您仍可選擇完成訂單後．並回信告訴我們，我們就會把您所選擇的運送費用加入您的訂單，並設定可以付款。
※ 當然，您若覺得這麼加上國際運費很不划算，建議您自己或與他人多／合買一些商品，如此一來將可以因為運費分攤的緣故，而顯得比較便宜。或者您也可以逕自取消訂單。
QueenMary® 瑪麗皇后 - Shipping Methods
Local Shipping within Taiwan:
- Standard Shipping: Orders confirmed by 3:00 PM from Monday to Friday will be processed and shipped the same day. Delivery typically takes 1-2 days for metropolitan areas and 3-4 days for remote areas.
- Delivery times may vary based on the recipient"s address. For remote areas, delivery may take longer. Please pay attention to these details when placing your order.
- Note: Delivery times may be extended during national holidays, typhoons, earthquakes, or other natural disasters.
QueenMary"s Shipping Methods:
- Convenience Store Pickup: Logistics take 3-4 business days (excluding holidays) to reach the designated store after shipping. A text notification will be sent once the package arrives. Please provide your ID at the store counter to collect your items. (Items must be collected within 6 days of notification; otherwise, the order will be canceled.)
- Important: Due to strict size limitations for convenience store packages, oversized items may be returned. To avoid delays, please do not select this method if your package is large. Return shipping fees will be borne by the buyer.
- Black Cat Delivery Service:
- Free shipping for orders over NT$3200.
- Orders under NT$3200 will incur a NT$100 shipping fee.
- No deliveries on public holidays.
- Delivery service is not available to certain remote areas, including:
- Yilan County - Diaoyutai Islands
- Kaohsiung - Dongsha, Nansha
- Penghu County - Hujing Island, Tongpan Island, Wangan, Qimei, Baisha (Dachengyu, Yuanbeiyu, Bird Island, Jibeiyu)
- Kinmen County - Lieyu (Dadan Island, Erdan Island), Wuqiu
- Taitung County - Lanyu
- Black Cat COD (Cash on Delivery):
- Available via Black Cat Delivery Service.
- COD handling fees are as follows:
- Orders below NT$3000: 3%
- Orders between NT$3001-5000: 4%
- Orders between NT$5001-8000: 5%
- Orders above NT$8001: 6%
Chunghwa Post - Express Delivery:
- Orders placed in the morning will arrive by evening.
- No delivery to remote areas. Refer to the domestic express mail delivery schedule for specific regions.
- A flat rate of NT$150 is charged for express delivery.
- Orders must be placed by 10:00 AM from Monday to Friday.
- Contact customer service before placing an express delivery order.
- Customer service hotline: 0939-635-888.
Outlying Islands Delivery:
- Handled by Chunghwa Post, with a shipping fee of NT$150.
In-Person Pickup:
- Available in Kaohsiung only.
- Must arrange via customer service hotline 0939-635-888.
- Limited daily slots; reservations required.
- Pickup time is after 5:30 PM.
- Exact change is required for in-person pickups.
QueenMary"s Shipping Notes
- All orders are delivered by courier. PO boxes are not accepted.
- Standard shipping times within Taiwan are from Monday to Friday. Orders confirmed by 3:00 PM will be shipped the same day. Delivery times to metropolitan areas are typically 1-2 days, while remote areas may take 3-4 days. Delivery times may vary based on the recipient"s address.
- Note: Delivery times may be extended during national holidays, typhoons, earthquakes, or other natural disasters.
Additional Information:
- If items are out of stock and need to be delivered in batches, we will ship according to the order in which payments are confirmed.
- For COD orders, once we receive and confirm your order, the courier will collect payment upon delivery the next day.
- You will receive an email notification once your items have been shipped.
- We will issue a two-part or three-part invoice based on the details you provided during the order.
- International customers will need to pay additional shipping fees. After completing your order, please email us to add the international shipping costs to your order.
- For cost efficiency, consider buying in bulk to share the shipping fees, or you may cancel the order if you find the international shipping cost too high.